FAQ
Frequently asked questions.
Everything you need to know before your first visit. Can't find what you're after? Get in touch and we'll help.
Getting Started
No referral is needed to book a physiotherapy appointment — you can book directly online or by phone. A referral is only required if you're claiming through Medicare (e.g. an Enhanced Primary Care plan) or DVA.
Please bring any relevant scans, reports or referral letters, a list of current medications, and comfortable clothing that allows easy movement of the area being assessed.
Initial consultations typically run for 45–60 minutes, allowing time for a thorough assessment and the start of your treatment plan.
Fees & Health Funds
Yes, we have HICAPS on-site so you can claim your rebate instantly at the time of payment for most private health funds.
Yes — we accept Medicare Enhanced Primary Care plans, DVA Gold and White cards, and WorkCover / icare claims. Bring your referral or claim details to your appointment.
Clinical Pilates & Classes
Yes, a one-on-one initial assessment with one of our physiotherapists is required before joining a class, so your program can be tailored safely to your body.
Our Clinical Pilates classes are kept small — a maximum of four people — so you get genuine one-on-one attention throughout.