We at Physical Edge Healthcare are dedicated to providing every patient with the highest standard of service. Please find listed below the pertinent terms and policies consistent with such standards within our practice.
Please understand that our policies aim to allow equality of service to all patients and it is not our intention to exclude anybody from being able to access our services. If any of the policy wordings needs further explanation, please feel free to discuss this with our office administration. Disclaimer: Please note we reserve the right to change, add or remove any conditions in the stated policies as we feel necessary and appropriate or as impacted by associated regulatory bodies, to enable the most efficient and professional administration in our practice.

Referrals

• Private fee paying clients can access our health services without a referral, whether medical (general practitioner, sports physician, orthopaedic surgeon) or other source. If a referral has been provided, please ensure this is provided to the treating health practitioner, to assist in the continuity of care.
• Clients who are eligible for Compulsory Third Party (CTP) or Workcover funding must provide a medical referral for physiotherapy treatment, as part of their claims process. However, there are certain other conditions that must be met before bulk billing can be arranged.
• Clients issued with Gold/White cards from the Department of Veterans Affairs (DVA) will be eligible for fully subsidised physiotherapy treatment when presenting with an appropriate medical referral, within the previous six months (in accordance with current DVA policy).

Billing & Accounts

• It is expected that all fees are paid at the time of consultation.
• We accept cash, cheques, EFTPOS, credit cards (excluding American Express & Diners).
• If you have private health insurance, please bring your membership card to enable an immediate rebate (via HICAPS) for your convenience.
• At the end of each month, a fully itemised account will be issued, with payment terms, strictly 7 days. Failure to render full payment within these terms will result in your account being referred to our debt collecting agency. Any additional costs incurred will be added to your account.

Cancellation Policy

• A 24 hour cancellation policy does apply to your consultation appointment times. Failure to provide 24 hours notice when changing appointments will result in normal consultation fees being charged.
• If you are unable to attend your scheduled appointment, the practice will, when able, provide you with an alternative appointment time on your scheduled day of service, so as to avoid a cancellation fee being charged.

Late & Missed Appointments

• Clients arriving late to an appointment, but within their appointed time slot, may receive a shorter consultation in an effort not to inconvenience other client's waiting.
• Clients who either arrive late, or miss an entire appointment, will be charged the full consultation fee.

Workers Compensation Claims

Clients who believe they are eligible for Workcover Funding must ensure they satisfy the following criteria before requesting bulk billing:

• The injury occurred directly in relation to their current gainful employment.
• The injury has been reported to their employer and all necessary internal paperwork has been completed.
• You have seen an appropriate medical officer/general practitioner, sports physician, orthopaedic surgeon) and have been referred to physiotherapy.

At your initial consultation, please present the following to our administration staff:

• Physiotherapy referral from your medical officer
• Employer's name and contact details
• Your employer’s insurance company name
• Your insurance claim number (if it has been provided)

In the case of Workcover / CTP claims, the individual client will always be ultimately responsible for payment of all accounts, in the event the involved Insurer does not accept financial liability for our physiotherapy services provided.

Compulsory Third Party (CTP) Claims

Clients who believe they are eligible for Compulsory Third Party Insurance funding must ensure they satisfy the following criteria before requesting bulk billing:

• The injury occurred directly in relation to New South Wales motor vehicle accident.
• The injury has been reported to the police and all necessary paperwork has been completed.
• You have seen an appropriate medical officer (general practitioner, sports physician, orthopaedic surgeon).
• A claim number has been issued to you by the involved insurance company.

At your initial consultation, please present the following to our administration staff:

• Physiotherapy referral form from your medical officer.
• Your CTP Insurance company name and the claim number that has been provided to you.
• The individual client will be required to pay all consultation fees involved until the claimant has been issued and verified by the relevant CTP insurance company.

We reserve the right to discontinue providing physiotherapy treatment through Workcover / CTP funding, if we feel a claimant is acting either fraudulently or demonstrating non-compliance.

For further information please contact Physical Edge Healthcare